FAQ

Q: What is a flower balloon?
A) Flower balloon is a special gift that you can share love and memories. It is made with PVC balloons and artificial flowers.

Q: How long does it last?
A) Depending on how you take care of them. It can last from weeks to years.

Q: How do I take care of the flower balloon?
A) Make sure you keep any sharp objects away from the balloon. Please store it at room temperature (away from direct heater and AC).

Q: Can I choose the flowers and the ribbon color?
A) Yes, you may request upon your order. Please message us through email.

Q: How much is the lettering on the balloon?
A) We offer free lettering for our customers.

Q: What is the return policy?
A) Unfortunately, all the orders are created upon each order. There will be no return or refund unless there is a delivery issue.

Q: How long does it take to deliver?
A) We usually ship it out in 1-2 days after we receive the order (unless there is a high demand). The exact delivery dates will depend on the location.

Q: Can I design my own cake topper?
A) Yes, you can send us the design on instagram (@balloon_the_bloom). 
All cake toppers are pick up only.

Q: What is a photo magnet?
A) It’s coming soon!